Understanding Decision-making Processes in Airline Operations Control

This text focuses on an airline's Operations Control Centre (OCC). This serves as the nerve centre of the airline and is responsible for the operational control of all flights. The book examines many aspects of individual decision-making in airline operations. Peter J. Bruce's employment in the aviation industry included more 16 years as an operations controller for TAA/Australian Airlines. Now a Senior Lecturer at Swinburne University of Technology in Melbourne, he is the Program Coordinator for the Graduate Certificate, Graduate Diploma and Master of Aviation in both Human Factors and Management programs and is responsible for the university's annual Aviation Industry Seminar series.