This book presents up-to-the-minute case histories of international award-winning quality projects described by an academic in Service Management or Human Resource Management, working with the award-winning team within the company concerned.
| ISBN-13: | 9780304703111 |
| ISBN-10: | 0304703117 |
| Publisher: | Cassell |
| Publication date: | 1998 |
| Pages: | 248 |
| Product dimensions: | Height: 9.5 Inches, Length: 6.5 Inches, Weight: 1.0582188576 Pounds, Width: 0.5 Inches |
| Author: | Lesley Munro-Faure, Richard Teare, Eberhard Eugen Scheuing |
| Language: | en |
| Binding: | Paperback |
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