Analyzing Outsourcing: Reengineering Information and Communication Systems

A guidebook to assessing a company's needs and implementing outsourcing in the IS industry. Covers establishing a baseline, determining and documenting service requirements, outlining service and performance goals, and assessing current and future costs. Supplies specific methodologies for benefit analysis, and discusses outsourcing data processing, telecommunications, LAN functions, software development, and technical support. Explains transformational outsourcing as a building block in overall reengineering initiatives. Annotation copyright Book News, Inc. Portland, Or.