From the commonplace to the infrequent, from complaint and inquiry responses to letters of welcome and congratulations, this collection of 200 expertly written model letters deals with just about any business situation under the sun and projects a positive and professional company image to customers. Includes a ready-to-implement customer service manual that's perfect for anysize compan y and a computer-ready 3 1/2" diskette.
| ISBN-13: | 9780079116192 |
| ISBN-10: | 0079116191 |
| Publisher: | McGraw-Hill Education |
| Publication date: | 1992-12 |
| Edition description: | Book and Disk |
| Pages: | 290 |
| Product dimensions: | Height: 8.75 Inches, Length: 7.5 Inches, Width: 1 Inches |
| Author: | Edward W. Werz |
| Language: | en |
| Binding: | Unknown Binding |
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