Effective Document Management: Unlocking Corporate Knowledge

Document management is a key to business success. It has a major contribution to play in delivering effective enterprise knowledge management.This book suggests how it can be achieved in the context of knowledge management and improvement approaches such as business process re-engineering, quality management and investors in People. The author explains how different technologies can support the life-cycle from creation, indexing and communication to disposal or storage.The book should benefit a range of business management and staff from those senior managers who need to develop coherent and consistent business and IT strategies; to information professionals, such as records managers and librarians who will gain an appreciation of the impact of the technology and of how their particular areas of expertise can best be applied; to system designers, developers and implementers who will better understand the approach to a document management project and the information and knowledge management context in which it has to operate; and finally to users who should be suitable involved at all stages so they can fully exploit the benefits of delivered systems