Managing Quality: A Guide to System-Wide Performance Management in Health Care

The Second Edition of Managing Quality: A Guide to Monitoring and Evaluating Health Care Services is a practical, step-by-step guide to implementing an effective, interdisciplinary quality management and performance improvement program in compliance with the strategic initiatives of the Joint Commission on Accreditation of Healthcare Organizations and the National Committee for Quality Assurance. It blends theory and practical application in a thorough, straightforward manner, integrating field-tested techniques throughout.