Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.
| ISBN-13: | 9780333674703 |
| ISBN-10: | 0333674707 |
| Publisher: | Macmillan Education UK |
| Publication date: | 1997-07-28 |
| Edition description: | 1997 |
| Pages: | 224 |
| Product dimensions: | Height: 8.5 Inches, Length: 5.5 Inches, Weight: 0.9479877266 Pounds, Width: 0.63 Inches |
| Author: | Gordon Edington |
| Language: | en |
| Binding: | Paperback |
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