The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.
| ISBN-13: | 9780230284197 |
| ISBN-10: | 0230284191 |
| Publisher: | Palgrave Macmillan UK |
| Publication date: | 2012-10-22 |
| Edition description: | 2012 |
| Pages: | 154 |
| Product dimensions: | Height: 9.21 Inches, Length: 6.14 Inches, Weight: 0.91712300992 Pounds, Width: 0.44 Inches |
| Author: | E. Kasabov, A. Warlow |
| Language: | en |
| Binding: | Hardcover |
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