Getting It Right!: Creating Customer Value for Market Leadership

Getting It Right! Is the first book on lading change in an organization that provides a simple, convenient tools for getting managers, staff, partners, and other stakeholders all on the same page, at the same time. Other book talk about how to get it done in the abstract; Getting It Right shows you how to get it done in the workplace. Each chapter provides common-sense advice and clear, simple workshops and exercises that help you: Prepare leaders, teams, and individual employees to deliver value; Perceive value as customers see it; and Provide the value your customers want, profitably, through superior manufacturing, delivery, and service capabilities.Philip Weinzimer is Senior Consultant with Xerox Document Services, and previously was a senior management consultant with Worldwide Information Services Group of Unisys.