The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
| ISBN-13: | 9780230514973 |
| ISBN-10: | 0230514979 |
| Publisher: | Palgrave Macmillan |
| Publication date: | 2008-04-17 |
| Edition description: | 2008 |
| Pages: | 247 |
| Product dimensions: | Height: 9 Inches, Length: 6 Inches, Weight: 0.9810570659 Pounds, Width: 1 Inches |
| Author: | D. Yagil |
| Language: | en |
| Binding: | Hardcover |
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